Satisfaction & Refunds
Last updated: May 2026
Our Promise
Every reading is approached with full presence, integrity, and care. The work is intuitive and channeled — it is not a product on a shelf. Because of this, our refund and delivery terms are intentional.
Confirmation of Purchase
When you purchase, you will immediately receive an order confirmation by email. This confirms your booking — it is not the reading itself.
Delivery Window
Readings are crafted privately and delivered within 5–7 business days of payment. The window is measured from the date your payment is received, not from the date you submitted your request. If you require priority turnaround, select the Expedited option — expedited readings are delivered within 48 hours of payment.
Right of Refusal — Full Refund
The practitioner reserves the absolute right to decline any reading that does not feel aligned. This is a sovereign practice, and alignment is non-negotiable. If a reading is refused before delivery for any reason, you will receive a full refund of the purchase price within a reasonable processing window.
Refunds After Delivery
Once a reading has been delivered, the work is considered rendered and the purchase is final. Subjective disagreement with the message of a reading is not grounds for a refund. Where required by applicable consumer-protection law, statutory rights remain unaffected.
Technical Issues
If a delivered reading cannot be accessed due to a verified technical issue on our side (corrupted file, broken delivery link), we will re-deliver the recording at no additional cost. If re-delivery is not possible, a full refund will be issued.
Cancellations
You may cancel an unfulfilled booking by writing to basiraintuition@outlook.com before work has begun. Cancellations requested after work has commenced may be partially refunded at the practitioner's discretion.
Contact
Any questions about your order, delivery, or refund — please reach out: basiraintuition@outlook.com